To excel in today's global and competitive marketplace, it is essential not
to meet but exceed customer expectations. Providing easy access to your services
24/7 goes a long way in establishing the credibility of your business with your
Our voice support provides businesses with industry leading telephone-based support services to meet your unique business needs at a fraction of the cost of maintaining a call center of your own. We rapidly deploy scalable, telephone-based support solutions which seamlessly integrate into your customer contact stream increasing efficiency while reducing costs.
Our highly skilled call center support personnel expertly respond to your customers' needs and queries according to your company's guidelines. They alleviate customer concerns, take orders, up-sell or simply answer questions about your products or services, 24 hours a day, seven days a week and 365 days a year. This enables your customers to have access to information and, most importantly, make purchasing decisions at their convenience.
With Icronex, you can tap into a large pool of highly skilled operators, with excellent command of the English language with the right mix of patience, and assertiveness to sell your services. The dedicated quality assurance process consists of real time daily monitoring of each agent’s sales and customer service performance. Transcripts of all chats can be sent for your review or as confirmation that queries are answered correctly.
We have the ability to provide toll-free telephone number (which will be routed to our operations center in India) for most major countries.